Terms and Conditions

Introduction

These Terms and Conditions govern your use of the VelozFoods website and all purchases made through it. By accessing or using our website, you agree to comply with and be bound by these terms. If you do not agree with any part of these conditions, you should discontinue using the website immediately.

Use of the Website

You may use our website only for lawful purposes and in a manner that does not interfere with its operation or security. You agree not to misuse the website, attempt unauthorized access, or engage in any activity that could damage or disrupt its functionality.

Product Information

We make every effort to display accurate product details, descriptions, and pricing. However, errors may occur, and we reserve the right to correct inaccuracies, update information, or modify product details at any time without prior notice. The images shown on the website are for illustration purposes and may vary slightly from actual products.

Orders and Acceptance

When you place an order on our website, it is considered an offer to purchase the selected products. We reserve the right to accept or reject any order at our discretion. An order is confirmed only when you receive an order confirmation email from us. We may cancel an order if products are unavailable, payment is not completed, or if we suspect any fraudulent activity.

Pricing and Payment

All prices listed on the website are final and inclusive of applicable taxes unless stated otherwise. Payments must be completed using the payment options available at checkout. We do not store your payment card details. If a pricing error is identified after an order has been placed, we may cancel the order and notify you of the correction.

Shipping and Delivery

We aim to deliver your order within the estimated delivery timeframe provided during checkout. Delivery delays may occur due to unforeseen circumstances, logistic issues, or high-demand periods. VelozFoods is not responsible for delays caused by courier partners or factors beyond our control. Once the order is handed over to the courier, responsibility for delivery lies with the courier service.

Returns, Refunds, and Replacements

Due to the nature of our products, certain items may not be eligible for return or refund. If you receive a damaged, incorrect, or expired product, you must contact us within the specified time frame with proper proof. We reserve the right to approve or deny refund and replacement requests based on our policies and product condition. Refunds, if approved, will be processed through the original method of payment.

User Accounts

If you create an account on our website, you are responsible for maintaining the confidentiality of your login details and for all activities that occur under your account. You agree to provide accurate and updated information. We reserve the right to suspend or terminate your account if we detect misuse, fraud, or violation of these terms.

Intellectual Property

All content on the VelozFoods website, including text, images, graphics, logos, product descriptions, and design elements, is the property of VelozFoods. You may not copy, reproduce, modify, distribute, or use any content without our written permission.

Limitation of Liability

VelozFoods is not liable for any direct, indirect, incidental, or consequential damages arising from the use of our website, products, or services. This includes issues related to delays, inaccuracies, interruptions, or unauthorized access. Your use of the website is at your own risk.

Third-Party Services

Our website may include services provided by third-party vendors, such as payment gateways or courier partners. We are not responsible for the actions, policies, or performance of these third-party services.

Changes to Terms and Conditions

We may update or modify these Terms and Conditions at any time without prior notice. The updated version will be posted on this page with a revised date. Continued use of the website after changes indicates your acceptance of the updated terms.

Governing Law

These Terms and Conditions are governed by the laws applicable in India. Any disputes arising from your use of the website or products will be resolved under the relevant legal jurisdiction.

Contact Us

If you have any questions or concerns regarding these Terms and Conditions, you can contact us at:
Email: support@velozfoods.com