Privacy Policy
Introduction
At VelozFoods, we are committed to protecting your personal information and ensuring a safe browsing and shopping experience. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website or place an order. By accessing our website, you agree to the practices described in this policy.
Information We Collect
We collect personal information such as your name, email address, phone number, billing address, and delivery address when you create an account or place an order. We also collect order details, including items purchased, payment method information, and your order history, although we do not store full payment card details. When you browse our website, technical information such as your IP address, device type, browser type, pages viewed, and the time spent on our website may also be collected automatically. Any communication you send to us through email or contact forms is also stored to help improve our support and services.
How We Use Your Information
We use your information to process and deliver your orders, communicate updates regarding your purchases, and respond to your inquiries. Your information also helps us enhance website performance, improve user experience, and maintain the security of our services. If you have opted in to receive marketing messages, we may send promotional emails or updates about new products or offers. Your data may also be used to comply with legal requirements or resolve any disputes.
Sharing of Information
We do not sell or exchange your personal information with third parties. However, we may share your information with trusted service providers who help us operate our business, such as payment processors, delivery and courier partners, hosting services, and customer support tools. These providers are obligated to handle your information securely and only for the purpose of providing their services. We may also disclose information if required by law or to protect the rights, safety, or property of VelozFoods and its users.
Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to improve user experience, remember your preferences, support core website functions, and analyze site performance. Cookies help us provide a smoother browsing experience. You may disable cookies through your browser settings; however, doing so may limit certain features of the website.
Data Security
We implement strict security measures to protect your personal information from unauthorized access, misuse, loss, or alteration. Your data is stored securely and accessed only when necessary for business or legal purposes.
Data Retention
We retain your personal information only for as long as required to complete your orders, maintain customer records, improve our services, and comply with legal and regulatory obligations. Once your data is no longer needed, we securely delete or anonymize it.
Your Rights
You have the right to request access to the personal data we hold about you and ask for corrections if any information is inaccurate. You may also request deletion of your data where legally permitted, withdraw consent for marketing communications, or raise concerns regarding the handling of your information. You can contact us anytime to exercise these rights.
Children’s Privacy
Our website and services are intended for individuals aged 18 and above. We do not knowingly collect personal information from children under the age of 18. If we discover that a minor has provided us with personal information, we will delete it immediately.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or services. Any updates will be posted on this page with a revised date. We encourage you to review this page periodically.
Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy or the handling of your personal information, you can reach us at:
Email: support@velozfoods.com